Help Desk Back

Providers who need support and are already registered in the MIIS, please login to the MIIS Resource Center and access the Support tab if you would like to submit a support ticket to the MIIS Help Desk.

If you are not registered in the MIIS and have questions, please contact the MIIS Help Desk:

MIIS User Support Team

  • Phone: 617-983-4335
  • Fax: 617-983-4301
  • Email: miishelpdesk@state.ma.us
  • Mail: Massachusetts Immunization Information System (MIIS),
    Massachusetts Department of Public Health,
    Immunization Program,
    305 South Street, Jamaica Plain, MA 02130

Immunization Record Request

MDPH encourages you to request a copy of your/your childís immunization record directly from your current healthcare provider. However, you may also request a copy of your immunization record contained in the MIIS, in the form of an Immunization Certificate, from MDPH directly.
In order to obtain your/your childís Immunization Certificate, please print, complete and submit via fax or mail an Immunization Request Form (PDF) | RTF, along with the following:

  • A photocopy of your driverís license, or other state-issued ID, with the license number shielded or removed.
  • A self-addressed stamped envelope to mail the record back to you (if mailing completed form).
Once your record request is received, MDPH will call you to verify your identity based on the documentation you have provided with this form. Please allow up to 10 business days for processing.

Immunization Record Amendment Request

In the instance that your Immunization Record is found in the MIIS and the Immunization Certificate provided to you is not accurate, you can choose to amend this record in the system. To do this please print, complete and submit via fax or mail an Immunization Amendment Request Form (PDF) | RTF along with the following:
  • A photocopy of your driverís license, or other state-issued ID, with the license number shielded or removed.
  • Proof of the correction in the form of a letter signed and dated by a physician, nurse practitioner, physician assistant, or designee which specifies the month and year of administration and the type/name of the vaccine(s) administered.
  • A self-addressed stamped envelope to mail your updated record back to you (if mailing completed form).

MDPH cannot amend your official immunization record without the documentation listed above.
Once your record amendment request is received, MDPH will call you to verify your identity based on the documentation you have provided with this form. Please allow up to 10 business days for processing.